Terms & Conditions

1. Acceptance of Terms and Store Definition

By using the F I G A B S website or completing any order through it, you agree to comply with these terms and conditions.
F I G A B S is a registered trademark for the sale of luxury perfumes and incense, owned by F I G A B S, Commercial Registration Number: 7050103121.
Contact:

• Email: [email protected]
• Phone: +966580504184

These terms apply to all products sold via https://figabs-sa.com/ within Saudi Arabia, Kuwait, Bahrain, UAE, and the United States.

2. Product Description

F I G A B S offers a wide range of perfumes, oud, oud oils, incense burners, and luxury accessories.

• All products are physical and include detailed descriptions specifying key features.
• Product images are for illustrative purposes; colors or packaging may vary slightly due to lighting or screen settings.
• We strive to ensure product availability, and customers will be notified if any item is out of stock.
• Scent experience is personal and may vary between individuals; specific longevity or fragrance consistency cannot be guaranteed across all skin types or conditions.

3. Pricing, Payment, and Fees

• All prices include VAT unless explicitly stated otherwise.
• Additional shipping or payment gateway fees may apply and are fully disclosed in the order summary before payment.
• Prices are subject to change at any time without prior notice; changes do not affect previously confirmed orders.
• Promotions and discounts are valid for the specified period or until stock runs out.
• Customers must carefully review the final invoice before completing payment.

4. Orders and Shipping

• Orders are confirmed upon successful payment confirmation.
• Preparation begins after full payment; processing time is 2 business days.
• Expected shipping duration is 7 business days from the shipment date via trusted courier services.
• Customers are responsible for providing complete and correct shipping information. Any delays or failed deliveries due to incorrect details are the customer’s responsibility.
• If a shipment is returned due to a customer error, the customer bears the cost of reshipping.

5. Cancellation and Returns

• Customers may cancel orders before they enter the preparation or shipping stage.
• Once preparation or shipping begins, cancellation is subject to the store's return policy.
• Refunds are issued via the original payment method or as store credit, based on the customer’s choice, after receiving and inspecting the returned product.
• Return/exchange period is 7 days from the date of receipt.
• Opened, used, damaged, or personalized products, as well as gift messages or unsealed original packaging, are not eligible for return or exchange.
• Complete return and cancellation policies are available on the "Returns & Exchanges" page.

6. Warranty, Quality, and Defects

• All products are guaranteed to be original and of high quality as described.
• No additional warranties are provided beyond this, excluding misuse or improper storage.
• Perfumes should be kept away from direct sunlight, heat, and humidity.
• Any manufacturing defects must be reported within 24 hours of receipt with proof. Cases will be reviewed and appropriate action taken.

7. Customer Responsibilities

• Customers are responsible for providing accurate personal and shipping information.
• Orders should be carefully reviewed before confirmation, including quantities, product types, and addresses.
• Customers are responsible for ensuring products meet their needs before purchase.
• Prompt responses to store communications are required for order fulfillment or issue resolution.

8. Intellectual Property and Content

• All content on the F I G A B S website, including text, images, logos, and designs, is owned by the store or legally licensed.
• Copying, reproducing, distributing, modifying, or using any content for commercial purposes is prohibited without written permission.
• Users must not post or submit content that violates laws or public decency.

9. Complaints and Contact

• Contact: Email [email protected], Phone +966580504184
• Complaints are handled seriously and promptly.
• The store is not liable for indirect or consequential losses resulting from product use.
• Privacy policy details how personal data is collected, used, and protected.
• The store reserves the right to modify these terms, and updates will be posted here.
• Last update: May 21, 2026.

10. Terms Suitability for Perfume Industry

• These terms consider the nature of perfumes and incense products.
• Scent experience is highly personal and may vary.
• Longevity and fragrance differ by skin type and environment.
• Products that are opened or partially used cannot be returned for hygiene reasons, except in verified manufacturing defects.
• Perfumes should be stored in a cool, dry place away from direct sunlight to maintain quality and fragrance.