سياسة الخصوصية

Privacy Policy

1. Store Identity and Contact Information

At F I G A B S, a luxury perfume and authentic oriental incense store, we place the highest priority on the privacy of our valued customers. The management of F I G A B S is responsible for safeguarding your personal data. You can contact us regarding privacy matters via email at [email protected] or by phone at +966580504184. Our store is registered under commercial registration number 7050103121 and operates in accordance with the legal framework of the Kingdom of Saudi Arabia. You can also visit our store online at https://figabs-sa.com/.

2. Types of Data Collected

We carefully collect the necessary data to enhance your experience and provide our luxury services. The types of data we may collect include, but are not limited to:

Direct Personal Data: Full name, phone number, email address, and shipping/delivery address to ensure your orders are delivered safely.
Order Data: Details of products purchased (such as types of perfumes and incense, quantities, prices), any product or packaging preferences, or personalized gift messages you include with your orders.
Payment Data: Indirect payment details used via trusted payment gateways; we do not store your card details directly in our systems.
Browsing and Cookies Data: Information about your interaction with our online store, such as visited product pages, items added to your cart, and your IP address, to improve store performance and offer a personalized shopping experience.
Customer Service Data: Any information you provide when contacting our customer service team for inquiries, complaints, or support requests.

3. Purposes of Data Use

The data we collect is used for specific and legitimate purposes aimed at serving you and providing an exceptional experience, including:

Order Fulfillment and Shipping: Processing perfume and incense purchases, preparing them for shipment, and ensuring delivery via trusted carriers.
Payment and Invoicing: Completing payments and issuing invoices for your orders.
Customer Service: Responding to inquiries, handling complaints, and providing necessary technical support.
Marketing and Communications: With your explicit consent, we may use your data to send newsletters, exclusive offers, updates about new products, and tailored marketing recommendations based on your preferences and potential interests.
User Experience Enhancement: Analyzing browsing data to understand customer preferences, improve store design and product offerings, and personalize your shopping experience.
Fraud Prevention and Cybersecurity: Protecting our store and customers from fraudulent activities and ensuring secure transactions.
Regulatory Compliance: Adhering to applicable laws and regulations in the Kingdom of Saudi Arabia, including e-commerce and personal data protection requirements.

4. Legal Basis and Consent

We rely on multiple legal grounds for processing personal data in compliance with the Saudi Personal Data Protection Law (PDPL):

Performance of a Contract: Processing your data to fulfill orders and deliver products when you make a purchase.
Legal Obligation: Certain laws and regulations may require collection and processing of specific data.
Legitimate Interest: Using data to enhance services and products, secure the store, and prevent fraud, while safeguarding your fundamental rights and freedoms.
Explicit Consent: In cases such as marketing communications, we request your explicit prior consent. You have the right to withdraw consent at any time as easily as it was given, without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing with Third Parties

To provide you with the best service, we may share your data with trusted third parties for specific purposes, while remaining committed to protecting your privacy. These include:

Shipping and Delivery Companies: To ensure timely delivery of perfumes and incense.
Payment Gateways: For secure payment processing.
Hosting and Cloud Storage Providers: To ensure smooth store operations and secure data storage.
Analytics Tools: Such as Google Analytics, to understand customer usage and improve the shopping experience.
Messaging and Email Service Providers: To send order updates or marketing communications you have consented to.
Government and Regulatory Authorities: When legally required or by court order.

6. Data Retention and Disposal

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. For example, financial transaction data may be kept to comply with tax and accounting requirements. Once data is no longer needed, it will be securely destroyed or anonymized so it cannot be linked to you.

7. Data Subject Rights

As a data subject, you have the following rights under the PDPL:

Right to be Informed: Know how your personal data is collected, its purposes, and with whom it may be shared.
Right of Access: Request access to your personal data that we hold.
Right to Obtain a Copy: Receive a clear copy of your personal data.
Right to Rectification: Correct or update inaccurate or incomplete personal data.
Right to Erasure: Request deletion of personal data under certain conditions.
Right to Withdraw Consent: Revoke consent for data processing, without affecting the lawfulness of prior processing.
Right to Contact Us: Exercise any of these rights via [email protected] or +966580504184. Requests will be addressed within 30 days, extendable if necessary.

8. Cookies and Marketing Policy

F I G A B S uses cookies to enhance and personalize your experience. Cookie types include:

Essential Operational Cookies: Required for the store to function correctly, e.g., remembering cart contents.
Preference Cookies: To remember your choices, such as language preferences.
Analytical Cookies: To gather data on visitor usage, helping improve store performance and user experience.
Marketing Cookies: To display ads relevant to your interests, including product recommendations.

You can control cookie settings through your browser and opt out of certain types, noting that this may affect store functionality. Marketing communications can be unsubscribed at any time via the link in the email footer or by contacting us directly.

9. Data Security and Breach Notification

F I G A B S implements strong security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Measures include SSL encryption, restricted employee access, and no direct storage of sensitive payment information. In the event of a breach affecting your data, we commit to notifying the relevant Saudi authority within 72 hours and informing affected individuals promptly.

10. Policy Alignment for Luxury Perfume Sector

This privacy policy is tailored for F I G A B S, specializing in luxury perfumes and oriental incense. We recognize your unique fragrance preferences and may use browsing and purchase history to provide personalized marketing recommendations aligned with your refined taste, including oud, oud oils, or premium perfumes.

Customers may choose to add personalized gift messages or request customized packaging for gift recipients. All such data is handled confidentially, and we will not publish gift messages or order images on any platform without explicit prior consent. These measures aim to enhance your luxurious experience with F I G A B S.